Frequently Asked Questions

👶 About the product

Is the pillow safe for newborns?

Yes, the BabyHug is designed with your baby's safety in mind. Made with soft, hypoallergenic materials, no small loose parts, and reinforced seams. We recommend supervised use for babies under 6 months old.

How does the BabyHug mechanism work?

The BabyHug has a special mechanism in its palm that generates gentle, rhythmic tapping, imitating the sensation of a heartbeat or a parent's patting. This sensation calms the baby and helps them fall asleep. It is easily controlled with the included remote.

What materials is it made of?

The BabyHug is made with high-quality soft plush, hypoallergenic filling, and BPA-free materials. It is soft to the touch and safe for babies' sensitive skin.

Is it washable?

Yes, the outer cover is hand-washable with cold water and mild soap. We recommend removing the mechanism before washing.

🚚 About shipping

Where do you ship?

We ship throughout the Mexican Republic, including rural and remote areas.

How much does shipping cost?

Shipping is completely free anywhere in Mexico, with no minimum purchase. 🎉

How long will it take for my order to arrive?

Delivery time is 9 to 16 business days from order confirmation. You will receive a tracking number via email to track your package.

💳 About payment

What payment methods do you accept?

We accept credit and debit cards (Visa, Mastercard), PayPal, and other secure payment methods. All transactions are protected with SSL encryption.

🔄 About returns

What if I am not satisfied with my purchase?

Your satisfaction is our priority. If for any reason you are not happy with your BabyHug, contact us within the first 30 days and we will find the best solution for you.

How do I contact customer service?

You can write to us through our contact page and we will respond as soon as possible. We are a Mexican family and every customer matters to us. 🤍